Privacy Policy — AetherMindset
1. Introduction
AetherMindset ("AetherMind," "we," "our," or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard data in connection with our services — including AI tools, chatbots, and automation solutions.
By using our website or services, you consent to the practices described in this Policy.
2. Who We Are
AetherMindset is an American company specializing in utilizing AI for websites and businesses, offering services such as AI receptionists, chatbots, automations, and web design.
3. Data We Collect
We collect and process the following categories of personal data, depending on the service:
a. Client Data (B2B Clients)
Name, email, phone number, company details, and payment details
Account credentials, communication history, and service preferences
b. End-User or Lead Data (on behalf of Clients) When we provide services like AI receptionists, chatbots, automations, and web design, we may process limited personal data belonging to your customers or leads, such as:
Name, phone number, email, or social media handle
Messages, call transcripts, or AI-generated summaries
This data is only processed as a data processor on behalf of the client and in accordance with their instructions and applicable data protection laws.
c. Technical Data
IP address, device type, browser type, and usage statistics
Log data for system performance, troubleshooting, and analytics
4. How We Use Data
We use personal data to:
Provide, manage, and improve our services
Communicate with clients about onboarding, performance, and support
Handle payments, billing, and account management
Comply with legal and regulatory requirements
We do not sell personal data or use it to profile individuals for unrelated marketing purposes.
5. AI and Automation Data Handling
AetherMindset's systems may generate, record, or store:
AI-generated messages, call transcripts, and response summaries
Automation logs and communication history between AI tools and end users
These are used only to deliver and improve the contracted service. All AI outputs are generated algorithmically and are not manually reviewed unless required for debugging, support, or abuse prevention. We do not use client or end-user data to train public AI models.
7. Data Sharing and Sub-Processors
We may share data with trusted sub-processors and partners who assist in operating our services, such as:
Cloud hosting and database providers (e.g., Google Cloud, AWS)
Communication platforms (e.g., Twilio, OpenAI, Meta)
Payment processors (e.g., Stripe)
All sub-processors are bound by written agreements and must comply with GDPR and equivalent data protection laws.
a. Business Transfers In the event of a merger, acquisition, reorganisation, or sale of all or part of AetherMindset, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will notify affected clients of any such change in ownership or control of personal data, and the data will remain subject to the protections described in this Policy.
9. Data Retention
We retain personal data only as long as necessary to provide services or comply with legal obligations. Client campaign data and communication logs are typically deleted within 5 days of termination unless otherwise requested or required by law.
10. Security
We implement technical and organizational safeguards to protect personal data from loss, misuse, and unauthorized access, including:
Encrypted data storage
Two-factor authentication (2FA) for internal systems
Restricted employee access to sensitive data
12. CCPA Rights (California Residents)
For California residents, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect
The right to request deletion of your data
The right to opt out of any "sale" of personal data (we do not sell data)
The right to non-discrimination for exercising your privacy rights
13. Children's Privacy
Our services are designed for businesses and are not directed at individuals under 18. We do not knowingly collect personal data from children. If we become aware that a minor has provided us with data, we will delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a new effective date. For significant changes, we will notify clients directly.
15. Contact Information
16. Third-Party Links
Our website and services may contain links to third-party websites, platforms, or tools (such as Twilio, Meta, and Stripe). This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any third-party site you visit.